Infinity Partners, Inc. Terms & Conditions
Effective June 22, 2026
These Terms & Conditions (“Terms”) are an agreement between you and Infinity Partners, Inc., a Tennessee corporation (“Infinity Partners,” “we,” “us,” or “our”). Infinity Partners owns and operates the Secret Prompter brand and operating division. Secret Prompter is the brand name under which Infinity Partners markets and sells discreet presentation prompting systems.
These Terms govern your access to and use of any website, web page, client portal, course portal, digital property, online resource, form, consultation, product, service, course, digital product, subscription, retainer, proposal, invoice, statement of work, deliverable, or other transaction offered, operated, or provided by Infinity Partners, Secret Prompter, or any Infinity Partners brand, division, product, or service, whether existing now or created in the future.
Infinity Partners is a business-to-business company. We provide products and services primarily to business owners, independent professionals, companies, organizations, and other professional or commercial users.
Please read these Terms carefully. By accessing a website, booking a consultation, submitting a form, signing or paying an invoice, approving a proposal, accessing a course or digital product, purchasing a product, purchasing or using a service, accessing a deliverable, using a client portal, or otherwise doing business with us, you agree to be bound by these Terms. If you do not agree, do not access our websites and do not purchase or use our products or services.
1. Definitions
“Client,” “you,” and “your” mean the person, company, organization, or other legal entity that accesses our websites, signs or pays an invoice, purchases a product or service, receives a deliverable, accesses a course or digital product, or otherwise does business with us. If you act on behalf of a company or organization, you represent that you have authority to bind that company or organization.
“Products” means physical products sold by Infinity Partners, including Secret Prompter presentation systems, components, accessories, manuals, and related physical materials.
“Services” means business consulting, marketing consulting, speaking coaching, presentation coaching, executive communication coaching, pitch coaching, speaker training, event-preparation coaching, AI consulting, AI implementation, automation services, lead-generation systems, CRM workflow services, chatbot services, voice-agent services, AI-agent services, AI-assistant setup, AI-project setup, knowledge-base setup, prompt development, content services, technical setup, training, workshops, group programs, memberships, subscriptions, newsletters, advisory services, implementation services, and related business, marketing, communication, technology, and educational services.
“Digital Products” means courses, templates, manuals, videos, downloads, prompt packs, recorded trainings, documents, newsletters, paid content, instructional materials, “how to build your own” materials, and similar non-physical products.
“Deliverables” means work product, materials, recommendations, documents, prompts, workflows, automations, scripts, strategies, content, configurations, course materials, training materials, AI configurations, CRM workflows, lead-generation systems, or other materials we provide as part of a Service.
“Final Custom Deliverables” means the client-specific final work product identified as a deliverable in the applicable invoice, proposal, statement of work, or written agreement. Final Custom Deliverables do not include Company Materials, reusable methods, reusable templates, reusable prompts, reusable workflows, generalized know-how, internal tools, training materials, non-client-specific structures, Third-Party Materials, or Third-Party Platforms, even if those materials are used to create or support the Final Custom Deliverables.
“Client Content” means information, files, materials, data, scripts, recordings, presentations, customer lists, lead lists, CRM exports, email lists, brand assets, business documents, marketing materials, prompts, AI outputs, workflows, procedures, and other materials you provide to us, authorize us to access, or ask us to use.
“Company Materials” means our preexisting and independently developed methods, frameworks, templates, prompts, workflows, automations, processes, checklists, training materials, course materials, know-how, strategies, examples, forms, code snippets, AI instructions, internal systems, and other materials not uniquely created as Final Custom Deliverables for you.
“Third-Party Platforms” means software, platforms, tools, systems, applications, models, APIs, CRMs, automation tools, AI tools, payment processors, invoice platforms, email platforms, SMS platforms, call platforms, social platforms, advertising platforms, analytics tools, file-storage systems, cloud systems, course platforms, meeting platforms, website platforms, hosting providers, app stores, and other third-party products or services used in connection with our Products or Services.
“Third-Party Materials” means third-party software, templates, stock assets, plugins, fonts, models, code libraries, open-source materials, APIs, platform tools, vendor materials, licensed materials, and other materials owned or controlled by third parties.
2. Scope of These Terms
These Terms apply to all Infinity Partners Products, Services, Digital Products, subscriptions, retainers, courses, trainings, consultations, proposals, invoices, statements of work, deliverables, client portals, and websites.
These Terms apply to SecretPrompter.com, any Secret Prompter website or web page we own or operate, any Infinity Partners website or web page, any website page hosted through a third-party website platform, and any future website, landing page, client portal, course portal, download area, or online property operated by Infinity Partners or any Infinity Partners brand.
Secret Prompter physical Products are also governed by our Warranty, Returns, Refunds & Services Cancellation Policy, or any successor warranty, returns, refunds, or cancellation policy we publish.
Our Privacy Policy governs privacy matters, including how we collect, use, disclose, retain, and protect information.
If a signed written agreement, invoice, proposal, statement of work, retainer agreement, service agreement, course term, digital-product term, subscription term, or other written term includes more specific terms for a particular Product, Service, project, retainer, subscription, course, or Deliverable, those more specific terms control for that specific matter.
3. Eligibility and Business Use
Our Products and Services are intended for business, professional, organizational, or commercial use. You must be at least 18 years old to use our websites, purchase a Product, purchase a Service, access a Digital Product, or enter into a transaction with us.
By agreeing to these Terms, you confirm that you are at least 18 and that you are purchasing or using our Products or Services for business, professional, organizational, or commercial purposes.
If you act for a company or organization, you represent that you have authority to bind that company or organization to these Terms and to any invoice, proposal, statement of work, agreement, or other written terms you accept.
4. Invoices, Proposals, Statements of Work, and Order of Precedence
We may provide Products or Services through invoices, proposals, statements of work, service agreements, retainer agreements, subscription terms, course terms, digital-product terms, or other written terms.
The invoice controls price, charges, taxes, tariffs, payment method, payment schedule, Product configuration, Service scope, retainer term, subscription term, Deliverables, third-party costs, and other order-specific terms.
If there is a conflict between these Terms and another applicable document, the following order applies:
(a) a signed written agreement or statement of work controls for the specific project, Service, retainer, subscription, or Deliverable it covers;
(b) the invoice controls for price, payment, charges, Product configuration, payment method, and order-specific terms;
(c) the Warranty, Returns, Refunds & Services Cancellation Policy controls for Secret Prompter Product warranty coverage, Product return authorization, Product returns, Product refunds, Product restocking fees, warranty remedies, and any specific Service cancellation or refund term stated in that policy;
(d) the Privacy Policy controls for privacy matters; and
(e) these Terms control for all other matters.
No oral statement, sales conversation, consultation, email, text message, chat message, training statement, support statement, or informal communication changes these Terms unless the change is included in a written agreement signed by an authorized officer of Infinity Partners.
5. Purchases, Payment, Taxes, Tariffs, and Fees
Unless a written agreement or invoice states otherwise, payment is due in full before Products ship, Services begin, time is reserved, access is provided, or Digital Products are delivered.
You agree to pay all amounts shown on your invoice, including Product charges, Service charges, Digital Product charges, retainer charges, subscription charges, setup fees, strategy fees, implementation fees, rush fees, priority fees, travel charges, third-party costs, taxes, tariffs, payment fees, and any other charges disclosed on the invoice.
When you purchase a Product or Service, you authorize us and our payment processors to charge and process your selected payment method for the transaction.
You are responsible for applicable taxes, tariffs, import duties, customs charges, brokerage charges, and local compliance obligations associated with your purchase, except to the extent the invoice expressly states that we are responsible for a particular charge.
For the AirPrompter System, an import tariff may apply and, if it does, it is stated separately on your invoice. Returns and refunds, including how tariffs are treated on a return, are governed by our Warranty, Returns, Refunds & Services Cancellation Policy.
You agree to reimburse us for reasonable collection costs, chargeback costs, attorneys’ fees, and other costs incurred in collecting overdue amounts or responding to invalid payment disputes, to the extent permitted by law.
6. Credit Card Surcharge / Card Payment Fee
If you choose to pay by credit card through an invoice payment link or other electronic payment method we make available, your invoice may include a separate Credit Card Surcharge, also referred to in these Terms as a Card Payment Fee. The amount of the fee will be disclosed on the invoice before payment and will not exceed the amount permitted by applicable law, card-network rules, and our payment processor’s requirements. This fee is charged to offset card-processing costs we incur when accepting credit-card payments.
The Credit Card Surcharge / Card Payment Fee applies only to payment methods for which such a fee is permitted. It will not exceed the amount disclosed on the invoice or the amount permitted by applicable law, card-network rules, and our payment processor’s requirements, whichever is lower. It does not apply to debit-card or prepaid-card transactions where such a fee is prohibited by applicable law, card-network rules, or our payment processor’s requirements.
The Credit Card Surcharge / Card Payment Fee is not refundable except where a refund is required by applicable law, card-network rules, or our payment processor’s requirements.
If a payment can be voided before settlement and no additional refund-processing fee is charged to us, we generally will not deduct an additional refund-processing fee. If an order, Service, subscription, retainer, session, course, Digital Product, or other transaction is cancelled or refunded, we may deduct the Credit Card Surcharge / Card Payment Fee shown on the invoice and any additional nonrefundable payment-processing, bank, card-network, or refund-processing fee actually charged to us in connection with the purchase, cancellation, or refund, to the extent permitted by law, card-network rules, and our payment processor’s requirements.
7. Secret Prompter Product Orders and Cancellation
Secret Prompter systems are hand-built and kept in limited finished inventory, and orders are often shipped soon after purchase. Payment is made in full when you order. A cancellation request is not effective until we receive it.
You may cancel a Secret Prompter physical Product order any time before your order has been tendered to the carrier for shipment. If you cancel before shipment, we will refund the refundable portion of the amount you paid, less the Credit Card Surcharge / Card Payment Fee disclosed on your invoice and any additional nonrefundable payment-processing, bank, card-network, or refund-processing fee actually charged to us in connection with the purchase, cancellation, or refund, to the extent permitted by applicable law, card-network rules, and our payment processor’s requirements.
Once a Product order has been tendered to the carrier, it cannot be cancelled, and your rights are governed by the return terms in our Warranty, Returns, Refunds & Services Cancellation Policy.
A custom-molded earpiece is paid in full when ordered. You may cancel it for a refund, less the Credit Card Surcharge / Card Payment Fee disclosed on your invoice and any additional nonrefundable payment-processing, bank, card-network, or refund-processing fee actually charged to us, before we send your ear impressions to the manufacturer. Once we have sent your impressions to the manufacturer, the custom-molded earpiece is not refundable because it is made to your individual ear and cannot be reused. This applies to cancellation and to voluntary returns. It does not limit warranty coverage for a covered defect.
8. Secret Prompter Product Warranty, Returns, and Refunds
Secret Prompter physical Products carry the limited warranty, Product return rights, refund terms, restocking-fee rules, custom-earpiece terms, warranty procedures, and related terms stated in our Warranty, Returns, Refunds & Services Cancellation Policy.
The limited Product warranty and Product return policy apply only to physical Secret Prompter systems and components. They do not apply to consulting services, marketing services, AI services, automation services, lead-generation systems, CRM workflows, chatbots, voice agents, coaching, training, courses, Digital Products, templates, prompt packs, subscriptions, retainers, strategy work, implementation work, or other non-physical Deliverables.
To the extent anything in these Terms addresses Secret Prompter Product warranty coverage, Product returns, Product refunds, Product restocking fees, or warranty remedies, the Warranty, Returns, Refunds & Services Cancellation Policy controls.
9. Shipping and Risk of Loss
We arrange shipping for original Secret Prompter Product orders and cover standard shipping where stated in the Warranty, Returns, Refunds & Services Cancellation Policy or on the invoice. Risk of loss for the original shipment passes to you when the Product is delivered to you.
You bear the risk of loss for any return shipment. We recommend using a trackable, insured shipping service for returns, warranty shipments, and shipments of ear impressions or other materials.
If you pay for expedited, upgraded, special, or international shipping, those charges are not refundable except where required by law or expressly stated on your invoice.
Carrier delays, customs delays, import delays, weather delays, lost shipments, misdeliveries, and third-party delivery failures are outside our reasonable control.
10. Services Generally
Infinity Partners may provide business consulting, marketing consulting, speaking coaching, presentation coaching, executive communication coaching, pitch coaching, speaker training, event-preparation coaching, AI consulting, AI implementation, automation services, lead-generation systems, CRM workflow services, AI-assistant setup, AI-project setup, chatbot services, voice-agent services, AI-agent services, knowledge-base setup, prompt development, content services, technical setup, training, workshops, group programs, memberships, subscriptions, newsletters, Digital Products, and related business, marketing, communication, technology, and educational services.
Unless expressly stated in a written invoice, proposal, statement of work, or service agreement, Services involving landing pages, forms, scripts, chatbot configuration, tracking recommendations, CRM integrations, website-adjacent lead-generation support, or similar work do not make us responsible for website hosting, uptime, accessibility, SEO performance, site security, domain management, DNS, website maintenance, or overall website operation.
Services are governed by the applicable invoice, proposal, statement of work, consulting agreement, service agreement, retainer agreement, subscription term, course term, digital-product term, these Terms, and any other written terms that apply to the engagement.
Unless a written agreement expressly states otherwise, Service fees are paid 100% upfront.
Unless a written agreement expressly states otherwise, Service fees are not refundable once work has begun, time has been reserved, access has been provided, a session has been scheduled or delivered, a Digital Product has been made available, a course has been accessed, a Deliverable has been prepared, a project has been started, a subscription period has begun, or third-party costs have been incurred.
Services are provided using commercially reasonable professional judgment, but no outcome is guaranteed.
11. Retainers, Prepaid Blocks, and Subscriptions
Infinity Partners may offer prepaid service blocks, hourly blocks, consulting blocks, AI support blocks, implementation blocks, technical support blocks, monthly retainers, annual retainers, access retainers, capacity retainers, subscriptions, paid newsletters, memberships, group programs, AI services, apps, or similar recurring or prepaid services.
If a retainer or prepaid block is sold as a fixed number of hours, the invoice or written agreement will state the number of included hours. Time may be used for meetings, preparation, research, analysis, implementation, testing, troubleshooting, documentation, communication, follow-up, project management, and related work unless the written agreement states otherwise.
If a retainer is sold as an access, priority, or capacity retainer, it reserves availability, priority, access, and capacity during the applicable service period. It is not a bank of hours unless the written agreement expressly says so. Unused availability does not roll over and is not refundable.
Prepaid hourly service blocks, consulting blocks, implementation blocks, AI support blocks, technical support blocks, and prepaid coaching packages must be used within the service period stated on the invoice or agreement. If no service period is stated, prepaid blocks expire 90 calendar days after purchase unless we agree otherwise in writing. Unused prepaid blocks do not roll over and are not refundable after expiration.
Monthly retainers and monthly subscriptions are paid for the applicable monthly service period. Unless a written agreement states otherwise, monthly retainers and subscriptions renew month to month until cancelled under the applicable written terms. Fees for the current monthly service period are nonrefundable once the period begins.
Annual retainers and annual subscriptions are paid for the applicable annual service period. Unless a written agreement states otherwise, an annual retainer or subscription reserves access, priority, availability, and capacity during the annual term. Unused annual retainer or subscription availability does not roll over after the annual term and is not refundable.
If we terminate an annual retainer or subscription without cause before the end of the annual term, we may refund a prorated portion for full unused months remaining in the term, less work already performed, time reserved, Deliverables prepared, project setup, administrative work, third-party costs, platform fees, subcontractor costs, payment-processing fees, and other nonrefundable costs or expenses already incurred.
If you terminate, pause, delay, or stop using an annual retainer, subscription, prepaid block, access arrangement, or capacity arrangement, the amount paid remains nonrefundable unless the written agreement expressly states otherwise.
12. Subscription-Specific Terms
If we offer a subscription, app, paid newsletter, membership, group program, continuity program, free trial, automatic renewal, usage-based plan, credit-based plan, or other recurring-billing service, the specific billing frequency, renewal terms, cancellation method, refund terms, included features, service period, usage limits, trial terms, promotional terms, and any other subscription-specific terms will be disclosed at signup, on the invoice, or in separate subscription terms.
If subscription-specific terms conflict with these Terms, the subscription-specific terms control for that subscription.
We may change, suspend, discontinue, or modify future subscription-based services, apps, newsletters, memberships, group programs, courses, features, or service plans. Changes apply prospectively and do not create refund rights for prior periods unless required by law or expressly stated in a written agreement.
No subscription, membership, group program, newsletter, app, AI service, or other recurring service should be understood to include individualized consulting, legal review, financial advice, compliance review, technical implementation, guaranteed response time, guaranteed uptime, or guaranteed access to us unless the written terms expressly say so.
13. Coaching, Consulting, Sessions, and Rescheduling
Speaking coaching, presentation coaching, executive communication coaching, pitch coaching, rehearsal coaching, event-preparation coaching, marketing consulting, business consulting, AI consulting, technical sessions, implementation sessions, workshops, and similar Services are professional services, not product warranties.
Unless a written agreement states otherwise, remote consulting, coaching, training, or implementation sessions may be rescheduled without additional charge if you give at least 24 hours’ notice before the scheduled start time.
If you cancel, miss, arrive late to, or request to reschedule a remote session with less than 24 hours’ notice, we may treat the session as used, charge a rescheduling fee, require use of prepaid time, or require a new paid session, at our discretion.
Unless a written agreement states otherwise, on-site sessions, in-person sessions, event-preparation days, travel-based work, and in-person workshops require at least 5 business days’ notice to reschedule.
If you cancel, delay, or reschedule on-site work, in-person work, or travel-based work, you are responsible for any nonrefundable or additional travel costs, airline change fees, lodging charges, venue costs, subcontractor costs, administrative costs, and other costs incurred because of the change, whether or not the rescheduling request is otherwise accepted.
Training sessions, consulting calls, coaching calls, workshops, implementation sessions, and on-site Services are not refundable after the session or Service has been delivered, reserved, prepared for, or materially begun.
14. Digital Products, Courses, Memberships, Newsletters, and Group Programs
Courses, templates, manuals, videos, downloads, prompt packs, recorded trainings, documents, instructional materials, newsletters, paid content, memberships, group programs, “how to build your own” materials, and other Digital Products are not refundable once access has been provided, the material has been delivered, the download has been made available, the course has been accessed, the group program has begun, or the subscription period has started.
The value of Digital Products is in the information, instruction, know-how, examples, structure, and materials provided.
If a Digital Product file is defective, inaccessible, or corrupted, our responsibility is limited to providing reasonable technical assistance, replacement access, or a replacement copy where commercially reasonable. Digital Products are not refundable because you did not use them, did not complete them, changed your mind, did not achieve a particular result, found the information difficult to implement, or no longer need the material.
Memberships, newsletters, group programs, subscriptions, and community-based Services may involve group discussion, general education, examples, templates, office hours, or community participation. They do not include individualized consulting, legal review, financial advice, compliance review, technical implementation, or guaranteed access to us unless the written terms expressly say so.
15. Client Cooperation, Delay, and Access
You are responsible for providing accurate information, timely feedback, required approvals, access credentials, permissions, files, content, brand assets, customer lists, CRM exports, account access, platform access, technical information, and other materials reasonably needed for us to perform the work.
Client delay may delay the project, reduce the time available for performance, cause missed deadlines, increase costs, or make completion impractical. Client delay includes failure to provide requested information, content, files, feedback, access, credentials, approvals, account permissions, platform access, brand materials, technical information, or other items reasonably needed for the work.
Client delay does not extend a Service term, project term, retainer term, subscription term, deadline, expiration date, or delivery schedule unless we agree otherwise in writing.
If client delay prevents us from performing work for 14 calendar days or more, we may pause the project, adjust the timeline, require a restart fee, require an updated scope, require a new invoice, or perform the work based on the information available.
If client delay continues for 30 calendar days or more, we may close the project and treat the Service fee as earned and nonrefundable unless a written agreement states otherwise.
You are responsible for maintaining backups of your files, systems, data, websites, CRMs, automations, customer lists, accounts, documents, and other materials before providing access or requesting technical work.
16. Scope, Change Orders, and Revisions
We perform Services based on the scope stated in the applicable invoice, proposal, statement of work, written agreement, or written project description.
Work outside the agreed scope may require a change order, additional fee, new invoice, revised timeline, or separate written agreement. Out-of-scope work includes new features, additional automations, additional integrations, additional revisions, new strategy, additional research, additional meetings, changed requirements, expanded Deliverables, platform rework, new technical requirements, or work made necessary by client delay, third-party changes, platform changes, client-provided errors, missing information, or changed business needs.
Unless a written agreement expressly includes a specific number of revisions, revisions are not included. If revisions are included, they apply only to the original agreed scope and do not include new strategy, changed direction, new features, new content, additional research, new platforms, additional meetings, or changes caused by third-party platform changes or client delay.
“Unlimited revisions” are not included unless a written agreement expressly uses that phrase and defines its limits.
17. Deliverable Review and Correction Remedy
You are responsible for reviewing all Deliverables promptly.
Unless the applicable invoice, proposal, statement of work, or written agreement provides a different review period, if a Service Deliverable materially fails to conform to the written scope of work, you must notify us in writing within 3 business days after delivery and describe the issue in reasonable detail.
Our sole obligation, and your sole remedy, is for us to make commercially reasonable corrections so the Deliverable materially conforms to the written scope.
This correction remedy does not apply to changes in preference, changes in strategy, changed business needs, platform changes, client revisions, third-party issues, client delay, implementation choices, requests outside the agreed scope, results that differ from hopes, expectations, projections, or estimates, or content, data, instructions, approvals, or access provided by you.
If you do not notify us in writing within the applicable review period, the Deliverable is deemed accepted.
18. No Outcome Guarantees
We do not offer a satisfaction guarantee, money-back guarantee, revenue guarantee, lead guarantee, appointment guarantee, sales guarantee, ranking guarantee, conversion guarantee, productivity guarantee, cost-savings guarantee, AI-accuracy guarantee, automation-uptime guarantee, business-growth guarantee, performance guarantee, speaking-result guarantee, audience-reaction guarantee, investment-result guarantee, or other outcome guarantee for Products, Services, Digital Products, courses, consulting, coaching, marketing work, AI services, automation services, chatbots, agents, voice agents, CRM workflows, lead-generation systems, subscriptions, retainers, or related Deliverables.
We may provide strategy, recommendations, opinions, implementation support, technical setup, training, workflows, prompts, automations, AI configurations, business suggestions, marketing suggestions, content, templates, scripts, coaching, or other Deliverables based on our professional judgment. Those materials are provided to help you make decisions and implement systems, but they are not promises or guarantees of any specific business, marketing, financial, operational, technical, advertising, sales, lead-generation, search-ranking, conversion, revenue, cost-saving, productivity, compliance, presentation, speaking, audience, event, or AI-performance result.
You are responsible for your business decisions, use of Deliverables, implementation choices, advertising claims, customer communications, legal compliance, platform compliance, privacy compliance, data-use compliance, and final review and approval of any materials, workflows, automations, AI outputs, scripts, marketing content, chatbot responses, voice-agent scripts, telephone-agent behavior, CRM workflows, customer-facing content, or business processes before you use them.
19. AI, Automation, Chatbots, Voice Agents, and Third-Party Platforms
AI tools, automations, chatbots, agents, customer relationship management systems, AI assistants, AI workspaces, knowledge bases, prompts, workflows, voice agents, and AI-generated or AI-assisted outputs may be inaccurate, incomplete, outdated, biased, unavailable, interrupted, noncompliant, unsuitable for a particular use, or affected by third-party changes.
You are responsible for reviewing, testing, approving, monitoring, supervising, and maintaining AI outputs and automated workflows before relying on them or making them available to employees, contractors, customers, prospects, users, callers, website visitors, or the public.
You are solely responsible for supervising any live or customer-facing AI tool, chatbot, voice agent, automation, workflow, or lead-generation system after launch. You must monitor outputs, test functionality, maintain human escalation, correct errors, suspend malfunctioning workflows, and ensure customer-facing communications remain accurate, lawful, appropriate, and consistent with your business rules and legal obligations.
You are responsible for implementing appropriate human review, escalation procedures, monitoring, disclaimers, privacy notices, consent flows, opt-out mechanisms, fallback procedures, and safety controls for any AI tool, automation, chatbot, voice agent, lead-generation system, CRM workflow, SMS workflow, email workflow, calling workflow, or customer-facing system.
Third-Party Platforms may change pricing, features, policies, APIs, terms, rate limits, model behavior, output quality, integrations, security settings, data practices, access requirements, approval requirements, or availability at any time. We are not responsible for Third-Party Platform changes, outages, suspensions, rate limits, pricing changes, policy changes, account restrictions, account terminations, API changes, app removals, data loss, model changes, or failures outside our reasonable control.
Unless a written agreement expressly states otherwise, we do not provide ongoing monitoring, maintenance, compliance review, uptime monitoring, prompt updating, model evaluation, data auditing, security monitoring, or platform administration after delivery.
You are responsible for maintaining your own accounts with Third-Party Platforms, paying third-party fees, complying with third-party terms, and deciding whether a third-party platform is suitable for your use.
20. Lead Generation, Email, SMS, Telephone, and Customer-Facing Systems
If we provide lead-generation systems, CRM workflows, email workflows, SMS workflows, voice agents, calling workflows, chatbots, website chat, customer-facing automations, advertising funnels, outreach systems, or similar Services, you are responsible for determining what legal, regulatory, industry, privacy, advertising, consent, opt-out, and platform requirements apply to your use case.
You are responsible for compliance with laws and rules that may apply to your business and communications, including where applicable the Telephone Consumer Protection Act, telemarketing rules, call-recording laws, Do Not Call rules, SMS consent requirements, email marketing laws, CAN-SPAM, privacy laws, industry rules, professional rules, advertising-platform policies, CRM-platform rules, and other applicable requirements.
You are responsible for ensuring that customer lists, lead lists, prospect lists, email lists, phone numbers, CRM exports, call recordings, website leads, and other third-party data are collected, stored, imported, exported, uploaded, processed, contacted, and used lawfully and with required notices, consents, permissions, and opt-out rights.
We do not verify whether any lead list, customer list, CRM export, email list, phone-number list, audience, segment, or data source was lawfully collected, properly consented, current, accurate, or authorized for the intended communication. You are responsible for that determination.
You are responsible for reviewing and approving all scripts, prompts, emails, texts, voice-agent behavior, chatbot behavior, call flows, opt-out language, disclaimers, offers, claims, landing pages, lead forms, and customer-facing communications before use.
We do not provide legal compliance review for lead-generation, telemarketing, SMS, email, calling, chatbot, advertising, privacy, or customer-communication systems unless a signed written agreement expressly states otherwise.
21. Marketing, Advertising, Testimonials, and Client Claims
If we provide marketing consulting, marketing content, messaging, positioning, copy, scripts, campaigns, lead-generation materials, ads, funnels, presentations, testimonials, case studies, sales materials, offers, or related work, you are responsible for reviewing and approving all claims before use.
You are responsible for substantiating all express and implied claims about your products, services, business, results, testimonials, endorsements, reviews, prices, guarantees, earnings, savings, performance, health, financial, investment, insurance, tax, real estate, legal, or other regulated matters.
You are responsible for ensuring that testimonials, endorsements, reviews, case studies, client stories, before-and-after examples, performance claims, savings claims, income claims, investment claims, lead claims, conversion claims, ranking claims, and other marketing claims are truthful, not misleading, properly authorized, and accompanied by any disclosures required by law or platform rules.
We do not independently verify your business claims, customer results, testimonials, data, statistics, case studies, compliance statements, legal claims, financial claims, insurance claims, investment claims, health claims, or advertising claims unless a signed written agreement expressly states otherwise.
22. Speaking, Presentation, and Executive Communication Coaching
Infinity Partners may provide speaking coaching, presentation coaching, executive presentation coaching, speaker training, pitch coaching, message coaching, script coaching, delivery coaching, rehearsal coaching, event-preparation coaching, and related communication Services.
Coaching may include evaluation, recommendations, feedback, rehearsal support, script or message review, delivery guidance, structure suggestions, confidence-building exercises, event-preparation guidance, and related support.
We do not guarantee any specific presentation outcome, audience reaction, sales result, investment result, fundraising result, speaking-booking result, media result, promotion, employment result, business result, confidence level, memorization result, performance result, or event result.
You are responsible for your own preparation, practice, delivery, remarks, claims, event participation, professional conduct, legal compliance, employer or venue compliance, and final decision to use any script, message, presentation, story, offer, claim, slide, demonstration, or delivery technique.
You are responsible for confirming that your presentation content is accurate, lawful, appropriate for your setting, and permitted by any employer, venue, professional, industry, securities, advertising, academic, union, broadcast, or event rules that apply to you.
23. Regulated Industries and Professional Rules
Some clients operate in regulated industries, including financial services, investment advisory, insurance, real estate, legal, tax, healthcare, education, employment, professional services, and other regulated fields.
You are responsible for determining and complying with the laws, regulations, licensing rules, professional rules, advertising rules, recordkeeping rules, supervision requirements, privacy requirements, disclosure requirements, and platform requirements that apply to your business, profession, industry, and use of our Products or Services.
If your business is subject to broker-dealer, registered investment adviser, insurance, real estate, lending, securities, professional licensing, advertising-review, recordkeeping, archiving, supervisory, carrier, franchise, professional-association, or pre-approval rules, you are responsible for obtaining all required internal, legal, supervisory, carrier, broker-dealer, RIA, compliance, professional, or organizational approvals before using any Deliverable.
We do not provide legal, tax, accounting, investment, insurance, securities, medical, healthcare, employment, HR, compliance, or professional-regulatory advice unless a signed written agreement expressly states otherwise and we are legally permitted to provide that advice.
Any templates, examples, scripts, policies, prompts, AI outputs, disclosures, workflows, automations, marketing content, or recommendations we provide are not a substitute for review by your attorney, accountant, compliance officer, broker-dealer, RIA compliance consultant, insurance compliance department, supervising broker, medical compliance adviser, or other qualified professional.
24. Client Content and Client-Provided Third-Party Data
You retain ownership of Client Content, subject to the rights you grant us to provide Products and Services.
You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, modify, host, transmit, process, display, disclose, and create derivative works from Client Content as reasonably necessary to provide Products, Services, Digital Products, support, training, warranty service, consulting, AI services, automation services, lead-generation systems, CRM workflows, Deliverables, and related business operations.
If you provide or authorize access to data about your customers, prospects, leads, employees, contractors, website visitors, callers, subscribers, CRM contacts, or other third parties, you represent that you have the right to provide or authorize that access and that your collection and use of that data complies with applicable law, your own privacy notices, your contracts, and applicable platform terms.
You remain responsible for determining what notices, consents, opt-outs, data-rights processes, data-processing terms, and other privacy or compliance obligations apply to your own customers, prospects, users, employees, contractors, and business contacts unless a signed written agreement expressly states otherwise.
You should not provide passwords, API keys, private tokens, regulated data, sensitive personal information, protected health information, financial account information, payment card data, government identification numbers, children’s data, biometric identifiers, or other highly sensitive information unless it is necessary for the engagement and we have agreed in writing on an appropriate method for handling it.
25. Sensitive and Regulated Information
Unless we expressly agree otherwise in writing, our Products and Services are not intended to collect or process highly sensitive or regulated information, including protected health information, payment card data, financial account numbers, government identification numbers, children’s personal information, precise geolocation data, biometric identifiers, criminal-history information, or other sensitive personal information.
Infinity Partners is not a healthcare provider, financial institution, payment card processor, law firm, tax firm, broker-dealer, registered investment adviser, insurance agency, employment agency, or regulated data custodian unless a written agreement expressly says otherwise.
We do not enter into HIPAA business associate agreements, payment-card processing agreements, financial-data processing agreements, children’s-data agreements, or similar regulated-data agreements unless expressly agreed in writing.
If you provide regulated or sensitive information without our prior written agreement, you are responsible for that disclosure and for any consequences resulting from your decision to provide it.
26. Confidentiality
Confidentiality is central to our business. We treat Client Content as confidential whether or not it is marked confidential.
We do not sell Client Content. We do not rent client lists. We do not publicly identify clients. We do not publicly disclose, confirm, or advertise that a person or organization contacted us, consulted with us, purchased from us, received training from us, enrolled in a course, engaged us for Services, or uses our Products or Services unless that person or organization gives us permission.
We may disclose Client Content or the fact of a client engagement only as reasonably necessary to provide Products or Services, operate our business, work with service providers, protect our rights, collect amounts owed, prevent fraud, respond to a dispute, comply with law, or use anonymized or de-identified examples that do not reasonably identify the client.
We may use employees, contractors, subcontractors, vendors, service providers, professional advisers, and Third-Party Platforms to provide Services, provided they are used for legitimate business purposes and are subject to confidentiality, contractual, professional, platform, or legal obligations appropriate to the nature of the work.
We may use testimonials, case studies, client names, company names, logos, images, portfolio items, or other identifying information only with permission.
This confidentiality section does not prevent us from using general skills, knowledge, ideas, methods, frameworks, concepts, workflows, prompts, templates, and know-how learned or developed through our work, provided we do not disclose Client Content in violation of these Terms.
27. Credentials, Security, and Backups
Where possible, you should use role-based access, delegated access, limited permissions, temporary credentials, account-specific permissions, or user-specific access rather than sharing master credentials.
You are responsible for maintaining appropriate account security, access controls, backups, permissions, user roles, password practices, and administrative controls for your own accounts, systems, data, platforms, files, and tools.
You are responsible for revoking our access after the engagement ends unless the written agreement states that we will continue to provide support or administration.
We may refuse access methods that we consider unsafe, inappropriate, unnecessary, or inconsistent with platform terms.
We are not responsible for client-side account compromise, data loss, platform failure, unauthorized access, configuration errors, deletion, overwriting, or other loss unless caused by our willful misconduct or by liability that cannot be limited under applicable law.
28. Intellectual Property and Ownership
Client Content remains owned by you or by the applicable rights holder.
Subject to full payment of all amounts owed, and unless a written agreement states otherwise, you own the Final Custom Deliverables that we create specifically for you and deliver to you as final work product, excluding Company Materials, Third-Party Materials, and Third-Party Platforms.
Infinity Partners retains all right, title, and interest in Company Materials, including our preexisting and independently developed methods, frameworks, templates, prompts, workflows, automations, processes, checklists, training materials, course materials, know-how, strategies, examples, forms, code snippets, AI instructions, internal systems, and other materials not uniquely created as Final Custom Deliverables for you.
If Company Materials are included in a Deliverable, we grant you a limited, nonexclusive, nontransferable, non-sublicensable license to use those Company Materials as part of the Deliverable for your internal business purposes, subject to these Terms and full payment of amounts owed.
You may not resell, redistribute, publish, sublicense, transfer, disclose, teach, package, commercialize, or use Company Materials to create a competing product, competing service, course, template, prompt pack, automation library, training product, AI product, consulting product, or other commercial offering unless we expressly agree in writing.
We may reuse general ideas, concepts, skills, experience, know-how, methods, frameworks, templates, prompts, workflows, automations, and non-client-specific materials for other clients, trainings, products, courses, templates, Digital Products, or Services, provided we do not disclose Client Content in violation of these Terms.
Third-Party Materials remain subject to their own licenses, terms, and restrictions. You are responsible for complying with those licenses, terms, and restrictions.
For Secret Prompter Products, we or our licensors own all intellectual property rights in the Products we build, including their design, firmware, configuration, methods, and the way the Products work. Third-party components incorporated into a Product remain the property of their respective owners and are subject to their owners’ intellectual property rights and license terms.
Secret Prompter, the Secret Prompter name and logo, Infinity Partners, and related marks are trademarks, service marks, or trade names of Infinity Partners, Inc. and may not be used without our prior written permission.
29. Restrictions on Use
You may not copy, reproduce, reverse engineer, decompile, disassemble, modify, or create derivative works of any Secret Prompter Product, Company Material, proprietary workflow, proprietary prompt, proprietary template, training material, course material, Digital Product, or confidential method except as expressly permitted in writing.
You may not develop anything designed to mimic, copy, replace, or compete with Secret Prompter Products or proprietary Infinity Partners Deliverables using our confidential information, Company Materials, or non-public methods.
You may not decode or circumvent the wireless communication encoding in any Secret Prompter Product or disclose confidential or non-public information about how Secret Prompter Products work.
You may not use our Products, Services, Deliverables, Company Materials, AI configurations, prompts, workflows, courses, templates, or confidential information to build, assist in building, support, train, sell, or commercialize a competing product or service without our written permission.
30. Product Safety and Lawful Use
Secret Prompter Products come with setup, maintenance, and safety guidance, including guidance on inserting the earpiece, replacing or charging batteries, charging and powering components, setting volume, operating within the recommended temperature range, and testing the system before each use. You agree to follow that guidance.
You are responsible for preparing your system before each event, charging and maintaining your equipment, replacing batteries as directed, testing the complete system before you rely on it, and keeping your own copy of your prepared remarks.
Secret Prompter Products are presentation systems. They are not medical devices or hearing aids and are not intended to diagnose, treat, or improve hearing or any health condition.
You are responsible for using all Products and Services lawfully and only in settings where their use is appropriate and permitted. You are responsible for compliance with venue, employer, union, professional, academic, securities, government, courtroom, testing, broadcast, production, event, privacy, and platform rules that apply to your setting.
31. Third-Party Links, Tools, and Services
Our websites, Services, Deliverables, courses, Digital Products, and communications may link to or rely on third-party tools, platforms, websites, software, services, or resources we do not control.
We are not responsible for third-party content, functionality, practices, privacy policies, security practices, terms, outages, errors, omissions, decisions, data loss, price changes, policy changes, or service changes.
Your use of Third-Party Platforms is governed by their terms and policies. You are responsible for reviewing and complying with those terms and policies.
32. Privacy
Our collection and use of information is described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
If there is a conflict between these Terms and the Privacy Policy regarding privacy practices, the Privacy Policy controls for privacy matters.
33. Disclaimers
The warranty we provide on Secret Prompter physical Products is stated in the Warranty, Returns, Refunds & Services Cancellation Policy and is the only express warranty we make on those Products. As provided there, any implied warranties on those Products are limited in duration to the one-year term of that written warranty. Some states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to you.
Except for the limited written warranty on Secret Prompter physical Products, and except as expressly stated in a signed written agreement, Services are provided using commercially reasonable professional judgment, but no outcome is guaranteed.
Except for the limited written warranty on Secret Prompter physical Products, and except as expressly stated in a signed written agreement, our websites, content, educational materials, sales materials, consulting materials, AI materials, training materials, course materials, Digital Products, templates, downloads, subscriptions, retainers, memberships, group programs, non-product materials, and Third-Party Platforms are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not warrant that our websites, content, Services, Deliverables, AI outputs, automations, chatbots, voice agents, workflows, subscriptions, Digital Products, courses, recommendations, or Third-Party Platforms will be accurate, complete, timely, uninterrupted, secure, virus-free, error-free, compliant with all laws, suitable for your business, or available at all times.
To the fullest extent permitted by law, we disclaim all warranties of any kind regarding our websites, Services, Deliverables, Digital Products, subscriptions, courses, non-product content, and Third-Party Platforms, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and suitability.
No agent, distributor, contractor, representative, employee, consultant, or other person is authorized to make any modification, extension, promise, guarantee, or addition to these disclaimers or to any warranty unless it is in a written document signed by an authorized officer of Infinity Partners.
34. Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a Product, Service, Digital Product, course, subscription, retainer, membership, group program, Deliverable, website, Third-Party Platform, or these Terms, even if we have been advised of the possibility of such damages.
This includes, without limitation, lost profits, lost revenue, lost business or opportunity, lost leads, lost appointments, lost sales, lost conversions, lost rankings, lost investment, lost speaking or appearance fees, lost goodwill, reputational harm, event cancellation or postponement costs, travel costs, production costs, advertising costs, platform costs, cost of substitute services or equipment, data loss, account loss, workflow failure, AI error, automation error, chatbot error, voice-agent error, email error, SMS error, customer communication error, and loss of files, scripts, recordings, presentation materials, marketing materials, customer lists, CRM data, or other client content.
To the extent permitted by law, our total liability arising from or relating to a Product, Service, Digital Product, course, subscription, retainer, membership, group program, Deliverable, website, Third-Party Platform, invoice, proposal, statement of work, or these Terms will not exceed the amount you paid to us for the specific Product, Service, Digital Product, course, subscription period, retainer period, membership period, group program, or Deliverable giving rise to the claim.
For recurring Services, subscriptions, memberships, group programs, or retainers, our total liability will not exceed the amount paid to us for the specific monthly or annual service period giving rise to the claim.
The exclusions and limitations in this section apply even if any limited remedy provided in these Terms or in the Warranty, Returns, Refunds & Services Cancellation Policy is found to fail of its essential purpose.
Some states and jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for personal injury caused by our negligence to the extent it cannot be limited.
35. Time to Bring a Claim
To the extent permitted by law, any claim arising from or relating to a Product, Service, Digital Product, course, subscription, retainer, membership, group program, Deliverable, website, Third-Party Platform, invoice, proposal, statement of work, or these Terms must be brought within one year after the claim arose. A claim not brought within that period is permanently barred.
36. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Infinity Partners, Inc., its affiliates, and their officers, directors, employees, contractors, vendors, advisers, and agents from any third-party claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to:
(a) your misuse of a Product, Service, Digital Product, Deliverable, AI tool, automation, chatbot, voice agent, lead-generation system, CRM workflow, or Third-Party Platform;
(b) your violation of these Terms or any applicable written agreement;
(c) your violation of any law, regulation, professional rule, industry rule, platform rule, or third-party right;
(d) your Client Content or client-provided third-party data;
(e) your marketing claims, advertising claims, testimonials, endorsements, offers, customer communications, telemarketing, email, SMS, calling, chatbot, or lead-generation activities;
(f) your failure to obtain required notices, consents, permissions, opt-ins, opt-outs, approvals, licenses, or rights;
(g) your use of a Product or Service in a setting where its use is not lawful, authorized, appropriate, or permitted; or
(h) your business decisions, implementation choices, customer communications, or final use of any Deliverable.
37. Chargebacks and Payment Disputes
If you have a concern about a charge, contact us first at (615) 333-7546 or [email protected], and we will work with you to resolve it.
You agree not to initiate a chargeback or payment dispute on a valid, completed order, Service, subscription, retainer, course, Digital Product, session, Deliverable, or invoice without first contacting us and giving us a reasonable opportunity to address the issue.
You remain responsible for any amount you validly owe. Nothing in this section limits any rights you may have under applicable law, card-network rules, or our payment processor’s requirements.
38. Suspension and Termination
We may suspend or terminate Products, Services, access, projects, sessions, subscriptions, retainers, memberships, group programs, portals, Deliverables, support, or accounts for cause, including nonpayment, chargeback or payment dispute, abusive or inappropriate conduct, unlawful requests, requests that would violate platform rules or third-party terms, failure to provide required access or information, failure to cooperate, misuse of Deliverables, security concerns, conflict of interest, or any material breach of these Terms or applicable written agreements.
If we terminate or suspend for cause, fees already paid remain nonrefundable to the fullest extent permitted by law.
We may also refuse or discontinue work that we believe is unlawful, unethical, unsafe, misleading, high-risk, noncompliant, outside our expertise, outside the agreed scope, or inconsistent with our business standards.
39. Electronic Records, Signatures, and Communications
When you use our websites, email us, text us, sign an invoice electronically, click an invoice payment link, approve a proposal, access a portal, download a Digital Product, attend an online session, or otherwise communicate with us electronically, you are communicating with us electronically and consent to receive communications from us electronically.
You agree that electronic notices, agreements, invoices, payment records, proposals, disclosures, acceptances, and signatures satisfy any legal requirement that they be in writing.
You consent to transact with us electronically, and you agree that your electronic acceptance of these Terms, electronic payment of an invoice, electronic signature, or other electronic record has the same legal effect as a handwritten signature or paper record under the federal E-SIGN Act and applicable state law, including the Uniform Electronic Transactions Act.
40. Governing Law, Venue, and Dispute Resolution
These Terms, and any dispute arising from them, our websites, a Product, a Service, a Digital Product, a course, a subscription, a retainer, a membership, a group program, a Deliverable, an invoice, a proposal, a statement of work, or any transaction with us, are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules.
You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Tennessee, and you and we waive any objection to that venue.
You and we each knowingly and voluntarily waive the right to a trial by jury in any dispute arising from or relating to these Terms, our websites, Products, Services, Digital Products, courses, subscriptions, retainers, memberships, group programs, Deliverables, invoices, proposals, statements of work, or any transaction with us.
You and we each agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. If this waiver is found unenforceable as to a particular claim, that claim, and only that claim, will proceed in court on an individual basis, and the remainder of this section will stay in effect.
Notwithstanding the venue provision above, either of us may bring an individual claim in a small claims court that has jurisdiction over the claim.
You and we disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods to any purchase.
41. Changes to These Terms
We may update these Terms from time to time by posting the revised version with a new effective date.
Revised Terms apply to future purchases, future Services, future subscriptions, future invoices, future Digital Products, future courses, future projects, future memberships, future group programs, and your continued use of our websites after the revised Terms are posted.
For a Product, Service, Digital Product, course, subscription, retainer, membership, group program, Deliverable, or invoice already purchased, the Terms in effect at the time of purchase govern that purchase unless you affirmatively agree to revised Terms or a later written agreement states otherwise.
42. Assignment
You may not assign or transfer these Terms or any rights under them without our prior written consent.
We may assign these Terms, including in connection with a merger, acquisition, reorganization, sale of assets, financing, transfer of business, or transfer of the Secret Prompter brand or any Infinity Partners business line.
These Terms bind and benefit the parties and their permitted successors and assigns.
43. No Waiver
Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later. A waiver is effective only if it is in writing and signed by us.
44. Severability and Survival
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.
Any provision that by its nature should survive termination will survive, including provisions relating to payment obligations, Service cancellation terms, refund deductions, chargebacks, Deliverable acceptance, correction remedies, Client Content, confidentiality, privacy, credentials, security, backups, intellectual property, ownership, license restrictions, restrictions on use, disclaimers, limitation of liability, time to bring a claim, indemnification, dispute resolution, governing law, venue, jury waiver, class waiver, no waiver, severability, and order of precedence.
45. Entire Agreement
These Terms, together with the Warranty, Returns, Refunds & Services Cancellation Policy, Privacy Policy, applicable invoice, proposal, statement of work, service agreement, retainer agreement, subscription term, course term, digital-product term, and any other applicable written agreement, are the entire agreement between you and us regarding the applicable websites, Products, Services, Digital Products, courses, subscriptions, retainers, memberships, group programs, Deliverables, and transactions.
They replace all prior or contemporaneous oral or informal communications regarding the same subject matter, except to the extent a signed written agreement expressly states otherwise.
46. How to Contact Us
Infinity Partners, Inc.
Owner and operator of the Secret Prompter brand and operating division
PO Box 282
Brentwood, TN 37024
Phone: (615) 333-7546
Email: [email protected]