Warranty, Returns and Refunds

 Effective June 22, 2026

This Warranty, Returns, Refunds & Services Cancellation Policy applies to Infinity Partners, Inc. and to the Secret Prompter brand and operating division.

Secret Prompter is the brand name under which Infinity Partners, Inc. markets and sells its presentation prompting systems. “Infinity Partners,” “Secret Prompter,” “we,” “our,” and “us” refer to Infinity Partners, Inc., a Tennessee corporation.

This policy covers two categories:

1. Secret Prompter physical presentation systems and related product components; and

2. Infinity Partners business consulting, speaking coaching, presentation coaching, executive communication coaching, training, coaching, courses, marketing consulting, AI consulting, automation services, website services, content services, digital products, implementation services, technical setup services, and related business, marketing, technology, and educational services.

The limited product warranty and product return policy below apply only to physical Secret Prompter systems and components. They do not apply to consulting services, marketing services, AI services, automation services, website services, content services, speaking coaching, presentation coaching, executive communication coaching, training, coaching, courses, digital products, templates, manuals, videos, downloads, prompt packs, strategy work, implementation work, technical setup, retainers, or other non-physical deliverables.

Services, digital products, courses, consulting work, AI deliverables, automation work, and other non-physical deliverables are governed by the services terms below and by the applicable invoice, proposal, statement of work, consulting agreement, service agreement, retainer agreement, course terms, digital-product terms, Terms and Conditions, and any other written terms that apply to the engagement.

Payments, invoices, refunds, warranty obligations, returns, service obligations, and other transactions are handled by Infinity Partners, Inc., unless a written agreement or invoice expressly states otherwise.

Limited Warranty to Original Purchaser

Every Secret Prompter system is hand-built and individually tested. Systems are sold through a private consultation. The terms below reflect a precision presentation system, not an off-the-shelf retail product.

Every system is hand-built and individually tested before it ships. The warranty below stands behind that work, and in practice it is rarely called on.

For purposes of this warranty, “original purchaser” means the person or entity identified on the original invoice. If the invoice is issued to a company or organization, warranty service may be requested by that organization’s authorized representative or by the original intended end user with proof of purchase.

The Classic System and the AirPrompter System are warranted to the original purchaser for one year from the date the carrier records the system as delivered. This warranty covers the complete system we build for you, including any wireless audio components, in-ear components, and any custom-molded earpiece included in the system, against defects in material and workmanship.

This warranty does not cover user-replaceable batteries, carrying cases, pouches, or normal wear items. A sealed internal battery that fails within the warranty period is treated as a covered defect.

This limited warranty excludes:

(a) protective coatings that diminish over time;

(b) cosmetic damage, including scratches, dents, and ordinary wear from use;

(c) damage caused by use with a third-party component, accessory, charger, cable, battery, or product that does not meet Infinity Partners, Inc.’s technical specifications;

(d) damage caused by accident, abuse, misuse, negligence, unauthorized modification, liquid contact, improper charging, improper storage, improper handling, or other external cause;

(e) damage caused by operating the product outside published guidelines, owner’s manual instructions, or stated environmental conditions;

(f) damage caused by service, repair, attempted repair, or modification performed by anyone other than a representative of Infinity Partners, Inc.;

(g) any serialized component from which the serial number has been removed, altered, or defaced;

(h) loss of audio files, presentation content, scripts, recordings, or other client content stored on or used with any component.

Before sending a system to us for warranty service, remove or back up any audio files, presentation materials, scripts, recordings, or other content. We are not responsible for preserving files left on returned equipment, and we may delete files during inspection, repair, testing, or refurbishment.

Should a covered defect arise, contact us at:

Infinity Partners, Inc.
Owner and operator of the Secret Prompter brand
Warranty Claims
PO Box 282
Brentwood, TN 37024
(615) 333-7546
[[email protected]](mailto:[email protected])

Please include your name, invoice information, proof of purchase, the serial number of the affected component if applicable, and a description of the issue. We may request photos, a short video, or other reasonable information to help evaluate the issue. We may also first walk you through troubleshooting.

If warranty service is required for a covered defect, we will provide return instructions and repair or replace the affected system or component with a new, refurbished, reconditioned, or functionally equivalent system or component, at no cost to you, including standard shipping both ways.

If your event is near, tell us your event date and we will make reasonable efforts to prioritize your request. We cannot guarantee any particular delivery date where timing depends on carrier service, component availability, client response time, customs processing, weather, or other conditions outside our control.

Repair or replacement is our sole and exclusive obligation and your sole and exclusive remedy under this written warranty. If repair or replacement of a system or non-custom component is not commercially reasonable or a comparable component is unavailable, we may refund the amount paid for the affected system or non-custom component, at our option, as the exclusive remedy to the extent permitted by law. For custom-molded earpieces, the remedy is repair, remake, or replacement, not refund, except where a refund is required by applicable law.

Replacement parts or components may be new, refurbished, reconditioned, cleaned, sanitized, inspected, tested, or functionally equivalent, provided they meet our performance standards. Custom-molded earpieces are made for an individual client and are not supplied to another client.

This written warranty is the only express warranty Infinity Partners, Inc. makes on the Classic System and the AirPrompter System.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the one-year term of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the extent permitted by law, Infinity Partners, Inc. is not liable for incidental or consequential damages arising from the purchase, use, inability to use, service, repair, replacement, or return of the system. This includes, without limitation, lost profits, lost revenue, lost business or opportunity, lost speaking or appearance fees, event cancellation or postponement costs, travel costs, production costs, substitute equipment costs, reputational harm, loss of goodwill, or loss of data or client content. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Nothing in this warranty excludes or limits any liability that cannot be excluded or limited under applicable law.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The terms above apply to the physical systems we build. Our website, online content, educational materials, sales materials, consulting materials, AI materials, training materials, course materials, digital products, templates, downloads, and other non-product content are provided separately on an “as is” and “as available” basis. Infinity Partners, Inc. does not warrant that the website or its content is accurate, timely, uninterrupted, secure, virus-free, error-free, or that any problems will be corrected.

No Infinity Partners, Inc. agent, distributor, contractor, representative, or employee is authorized to make any modification, extension, or addition to this warranty unless it is in a written document signed by an authorized officer of Infinity Partners, Inc.

Custom-Molded Earpieces

A custom-molded earpiece is made for your individual ear and cannot be reused. For that reason, custom-molded earpieces are not returnable for voluntary return or refund.

We may, however, require return of a custom-molded earpiece for inspection, remake, replacement, or warranty service.

If a custom-molded earpiece does not fit properly when used as directed, contact us promptly at (615) 333-7546 or [email protected]. A fit issue must be reported within 5 calendar days after the custom-molded earpiece is delivered, unless we agree otherwise in writing.

We may ask you to describe the fit issue, provide photos or a short video, return the earpiece for inspection, or work with your audiologist to evaluate the issue. We may require new ear impressions before remaking or replacing a custom-molded earpiece. You are responsible for any third-party audiologist charges and any shipping cost to send new impressions to us, unless we agree otherwise in writing.

If we determine that the custom-molded earpiece does not fit properly, we will remake or replace the custom-molded earpiece. Remake or replacement is the sole remedy for a custom-molded earpiece fit issue. A custom-molded earpiece is not refundable.

The fit-reporting deadline does not limit warranty coverage for a covered defect in materials or workmanship. The nonrefundability of a custom-molded earpiece applies to cancellations, voluntary returns, and fit issues. It does not limit warranty coverage for a covered defect in a custom-molded earpiece, but the remedy for a covered defect or fit issue is repair, remake, or replacement, not refund, except where a refund is required by applicable law.

Secret Prompter Product Returns and Refunds

You have 10 calendar days after delivery to decide whether to keep your system. The return window begins on the date the carrier records the system as delivered.

If you request return authorization within that window and return the system in accordance with this policy, you will receive a refund of the refundable system price, less a 25% restocking fee and any other permitted deductions described below.

To request return authorization, email [email protected] or call (615) 333-7546. We require a receipt, invoice, or other proof of purchase to complete your return.

All returns must be authorized by Infinity Partners, Inc. before you ship. Returns sent without return authorization may be refused or returned to you at your expense.

You must request return authorization within 10 calendar days after the carrier-confirmed delivery date. Once return authorization is issued, you must tender the system to the carrier within 5 business days unless we agree otherwise in writing. Return authorization expires 5 business days after we issue it. We cannot accept return requests submitted more than 10 calendar days after the carrier-confirmed delivery date.

Returns must include all components, accessories, manuals, packaging, and other items originally supplied with your system, unless we instruct you otherwise in writing. Returned items must be in good, undamaged condition, except for ordinary careful handling necessary to test the system during the 10-day return window.

We inspect every component on return, including the recorder, earpiece, wireless audio components where applicable, switches, cables, chargers, adapters, and other included parts. You are responsible for any missing components or damage to the equipment.

If a return is missing components, includes damaged components, or is returned in a condition beyond ordinary careful handling necessary to test the system during the 10-day return window, we may deduct the reasonable replacement, repair, or refurbishment cost from the refund, up to the amount paid.

Standard outbound shipping on your original order is included in the system price, so there is no standard outbound shipping charge to refund. You are responsible for the cost of return shipping.

If you chose and paid for expedited, upgraded, special, or international shipping on your original order, that additional shipping charge is not refundable except where required by law or expressly stated on your invoice.

For the AirPrompter System, any import tariff you paid directly to us at purchase and that is separately stated on your invoice is refunded in full if your return is approved, unless otherwise required by law. This refund covers only a tariff we collected from you at the time of purchase. It does not cover customs, duties, brokerage, import taxes, or similar fees you pay directly to a carrier, broker, government agency, or other third party.

The 25% restocking fee is calculated only on the refundable system price. It is not calculated on tariffs, taxes, separately stated shipping charges, payment-processing fees, custom-molded earpieces, services, digital products, courses, retainers, or other separately stated nonrefundable charges.

Any separately disclosed payment-processing fee, card-processing fee, refund-processing fee, bank fee, card-network fee, tariff, tax, or other separately stated charge is handled as described in the Terms and Conditions and on your invoice.

The standard AirPrompter and Classic earpieces are refundable as part of the complete system return, subject to this policy.

Custom-molded earpieces are separate from the system return policy. They are made to your individual ear, cannot be reused, and are not returnable for voluntary return or refund. A custom-molded earpiece is not part of the refundable system price and is not included when the 25% restocking fee is calculated. If a custom-molded earpiece does not fit properly, the remedy is remake or replacement, not refund, as described above.

Before returning a system, remove or back up any audio files, presentation materials, scripts, recordings, or other content. We are not responsible for preserving files left on returned equipment, and we may delete files during inspection, testing, repair, refurbishment, or resale preparation.

When preparing your system for return shipping, use a sturdy box with adequate padding, such as bubble wrap or equivalent protective packaging. We strongly recommend a trackable shipping service and shipping insurance. We cannot confirm receipt of returned items and are not responsible for reimbursement or compensation for lost, missing, delayed, or damaged return shipments.

Once your return is received, inspected, and approved, we will notify you by email. Approved refunds are issued to the original payment method, where possible, less the 25% restocking fee and any permitted deductions. We generally issue approved refunds within 5 to 10 business days after inspection is complete. Your card issuer, bank, or payment processor may take additional time to post the credit.

This product return policy applies to physical Secret Prompter product returns. It does not limit any warranty rights you may have for a covered defect.

Why a Product Restocking Fee?

Each Secret Prompter system is hand-built, individually tested, and configured for the client who ordered it. Each system also includes personal in-ear components and precision electronics that must be inspected, tested, cleaned, reconfigured, and prepared before any future use.

Returned systems must be inspected, tested, cleaned, sanitized where appropriate, reconfigured, and prepared before any future use. Standard in-ear components may be replaced, refurbished, reconditioned, cleaned, sanitized, inspected, tested, or otherwise prepared for reuse where appropriate. Custom-molded earpieces are made for an individual client and are not supplied to another client.

The 25% restocking fee helps cover the cost of inspecting returned equipment, cleaning and sanitizing components where appropriate, testing system performance, replacing or reconditioning components where needed, reconfiguring the system, preparing the system for future use, and absorbing the operational cost of offering a short return window on a precision presentation system.

Product Return Authorization

To request return authorization for a Secret Prompter physical system, contact:

Secret Prompter
Infinity Partners, Inc.
(615) 333-7546
[email protected]

Services, Consulting, AI Services, Courses, Digital Products, and Retainers

In addition to Secret Prompter physical presentation systems, Infinity Partners, Inc. may provide business consulting, marketing consulting, speaking coaching, presentation coaching, executive communication coaching, pitch coaching, speaker training, rehearsal coaching, event-preparation coaching and training, AI consulting, automation services, website services, content services, training, coaching, implementation services, technical setup services, telephone voice-agent services, website-chatbot services, AI-agent services, CRM workflow services, workflow automation services, AI-assistant and AI-project setup, code-repository integrations, cloud-storage integrations, document-management integrations, knowledge-base integrations, low-code or no-code application integrations, courses, templates, manuals, videos, downloads, prompt packs, and related business, marketing, technology, and educational services.

The limited product warranty and product return policy above apply only to physical Secret Prompter systems and components. They do not apply to consulting services, marketing services, AI services, automation services, website services, content services, training, coaching, implementation services, technical setup, telephone voice agents, website chatbots, AI agents, automations, CRM workflows, workflow automation services, AI-assistant platforms, AI-model platforms, AI-project workspaces, code-repository integrations, cloud-storage integrations, document-management integrations, knowledge-base integrations, low-code or no-code application integrations, digital products, courses, templates, manuals, videos, downloads, prompt packs, strategy work, or other non-physical deliverables.

Services are governed by the applicable invoice, proposal, statement of work, consulting agreement, service agreement, retainer agreement, course terms, digital-product terms, Terms and Conditions, and any other written terms that apply to the engagement. If a written invoice, proposal, statement of work, retainer agreement, service agreement, course term, or digital-product term includes specific cancellation, refund, milestone, subscription, retainer, expiration, or payment terms, those terms control for that service or deliverable.

Unless a written agreement expressly states otherwise, all service fees are paid 100% upfront. This includes hourly consulting, fixed-fee projects, AI services, automation services, website services, marketing services, content services, training, coaching, implementation work, technical setup, retainers, courses, digital products, templates, manuals, videos, downloads, prompt packs, and related services.

Unless a written agreement expressly states otherwise, service fees are not refundable once work has begun, time has been reserved, access has been provided, a session has been scheduled or delivered, a digital product has been made available, a course has been accessed, a deliverable has been prepared, a project has been started, or third-party costs have been incurred.

If you cancel a service before any work has begun, before any time has been reserved, before any access has been provided, before any session has been scheduled, before any deliverable has been prepared, and before any third-party cost has been incurred, we may, at our discretion, refund the refundable portion of the amount paid, less any payment-processing fee, card-processing fee, refund-processing fee, bank fee, card-network fee, administrative cost, and any other nonrefundable cost actually incurred.

Retainers, deposits, setup fees, strategy fees, audit fees, discovery fees, implementation fees, rush fees, priority fees, on-site fees, project-start fees, and capacity-reservation fees are nonrefundable unless the applicable invoice, proposal, statement of work, retainer agreement, or service agreement expressly states otherwise.

Hourly services are billed for time spent, time reserved, research performed, analysis performed, preparation time, implementation time, troubleshooting time, testing time, meeting time, communication time, documentation time, and related work. Fixed-fee services are billed for the agreed scope of work, not for a guaranteed outcome.

Speaking, Presentation, and Executive Communication Coaching

Infinity Partners, Inc. may provide speaking coaching, presentation coaching, executive presentation coaching, speaker training, pitch coaching, message coaching, script coaching, delivery coaching, rehearsal coaching, event-preparation coaching, and related communication services for business professionals, executives, presenters, speakers, entrepreneurs, performers, and other professional users.

Speaking and presentation coaching are professional services, not product warranties. Coaching may include evaluation, recommendations, feedback, rehearsal support, script or message review, delivery guidance, structure suggestions, confidence-building exercises, event-preparation guidance, and related support. We do not guarantee any specific presentation outcome, audience reaction, sales result, investment result, fundraising result, speaking-booking result, media result, promotion, employment result, business result, confidence level, memorization result, performance result, or event result.

You are responsible for your own preparation, practice, delivery, remarks, claims, event participation, professional conduct, legal compliance, employer or venue compliance, and final decision to use any script, message, presentation, story, offer, claim, slide, demonstration, or delivery technique. You are also responsible for confirming that your presentation content is accurate, lawful, appropriate for your setting, and permitted by any employer, venue, professional, industry, securities, advertising, academic, union, broadcast, or event rules that apply to you.

Speaking and presentation coaching fees are service fees. Unless a written agreement expressly states otherwise, they are paid 100% upfront and are not refundable once time has been reserved, work has begun, a session has been scheduled or delivered, materials have been reviewed, feedback has been prepared, rehearsal support has been provided, or other preparation has begun. If a coaching package includes prepaid sessions, those sessions must be used within the service period stated on the invoice or agreement. If no service period is stated, prepaid coaching sessions expire 90 calendar days after purchase unless we agree otherwise in writing. Unused coaching sessions do not roll over and are not refundable after expiration.

Prepaid hourly service blocks, consulting blocks, implementation blocks, AI support blocks, or technical support blocks must be used within the service period stated on the invoice or agreement. If no service period is stated, prepaid service blocks expire 90 calendar days after purchase unless we agree otherwise in writing. Unused prepaid service blocks do not roll over and are not refundable after expiration.

Monthly retainers reserve availability, priority, access, and capacity during the applicable monthly service period. Monthly retainers are not a bank of hours unless the written agreement expressly says so. Unused monthly retainer availability does not roll over and is not refundable.

Annual retainers reserve availability, priority, access, and capacity during the applicable annual service period. An annual retainer is not a bank of hours unless the written agreement expressly says so. The retainer is paid for access to our availability and capacity during the annual term, whether or not you use the full amount of available support during that term. Unused annual retainer availability does not roll over after the annual term and is not refundable.

If we terminate an annual retainer without cause before the end of the annual term, we may refund a prorated portion of the retainer for full unused months remaining in the term, less work already performed, time reserved, deliverables prepared, project setup, administrative work, third-party costs, platform fees, subcontractor costs, payment-processing fees, and other nonrefundable costs or expenses already incurred.

If you terminate, pause, delay, or stop using an annual retainer, the retainer remains nonrefundable unless the written retainer agreement expressly states otherwise.

We may terminate or suspend services for cause, including nonpayment, chargeback or payment dispute, abusive or inappropriate conduct, unlawful requests, requests that would violate platform rules or third-party terms, failure to provide required access or information, failure to cooperate, misuse of deliverables, security concerns, conflict of interest, or any other material breach of applicable terms or written agreements. If we terminate for cause, fees already paid remain nonrefundable to the fullest extent permitted by law.

Client delay does not extend a service term, project term, retainer term, deadline, or expiration date unless we agree otherwise in writing. Client delay includes failure to provide requested information, content, files, feedback, access, credentials, approvals, account permissions, platform access, brand materials, technical information, or other items reasonably needed for the work.

If client delay prevents us from performing work for 30 calendar days or more, we may pause the project, adjust the timeline, require a restart fee, require an updated scope, or perform the work based on the information reasonably available. If client delay continues for 60 calendar days or more, we may close the project and treat the service fee as earned and nonrefundable, unless a written agreement states otherwise.

Training sessions, consulting calls, coaching calls, workshops, implementation sessions, and on-site services are not refundable after the session or service has been delivered. If you need to reschedule a session, contact us as soon as possible. Unless a written agreement states otherwise, we require at least 24 hours’ notice to reschedule a remote session and at least 5 business days’ notice to reschedule an on-site session. We may charge a rescheduling, cancellation, travel, administrative, or reactivation fee where appropriate.

Courses, templates, manuals, videos, downloads, prompt packs, recorded trainings, documents, instructional materials, “how to build your own” materials, and other digital products are not refundable once access has been provided, the material has been delivered, or the download has been made available. The value of these products is in the information, instruction, know-how, examples, structure, and materials provided.

If a digital product file is defective, inaccessible, or corrupted, our responsibility is limited to providing reasonable technical assistance, replacement access, or a replacement copy where commercially reasonable. Digital products are not refundable because you did not use them, did not complete them, changed your mind, did not achieve a particular result, or found the information difficult to implement.

We do not offer a satisfaction guarantee, money-back guarantee, revenue guarantee, lead guarantee, ranking guarantee, conversion guarantee, productivity guarantee, AI-accuracy guarantee, automation-uptime guarantee, business-growth guarantee, or other outcome guarantee for services, digital products, courses, consulting, marketing work, AI services, automation services, chatbots, agents, voice agents, websites, CRM workflows, or related deliverables.

We may provide strategy, recommendations, opinions, implementation support, technical setup, training, workflows, prompts, automations, AI configurations, business suggestions, marketing suggestions, content, templates, or other deliverables based on our professional judgment. Those materials are provided to help you make decisions and implement systems, but they are not promises or guarantees of any specific business, marketing, financial, operational, technical, advertising, sales, lead-generation, search-ranking, conversion, revenue, cost-saving, productivity, compliance, or AI-performance result.

You are responsible for your business decisions, use of deliverables, implementation choices, advertising claims, customer communications, legal compliance, platform compliance, privacy compliance, data-use compliance, and final review and approval of any materials, workflows, automations, AI outputs, website content, marketing content, chatbot responses, voice-agent scripts, telephone-agent behavior, CRM workflows, customer-facing content, or business processes before you use them.

AI tools, automations, chatbots, agents, customer relationship management systems, AI assistants, AI workspaces, knowledge bases, prompts, workflows, voice agents, and AI-generated or AI-assisted outputs may be inaccurate, incomplete, outdated, biased, unavailable, interrupted, noncompliant, or unsuitable for a particular use. You are responsible for reviewing, testing, approving, monitoring, supervising, and maintaining AI outputs and automated workflows before relying on them or making them available to employees, contractors, customers, prospects, users, callers, website visitors, or the public.

Telephone voice agents, chatbots, website chat, SMS workflows, email workflows, call workflows, customer relationship management workflows, and other customer-facing automations may be subject to privacy laws, consumer-protection laws, telemarketing laws, call-recording laws, consent requirements, platform rules, industry rules, and other legal or compliance obligations. Unless we expressly agree otherwise in writing, you are responsible for determining and satisfying those obligations, including notices, consents, disclosures, opt-outs, call-recording notices, do-not-call compliance, text-message compliance, email-marketing compliance, data-processing terms, and customer-facing disclaimers.

Marketing, advertising, retargeting, website analytics, video-platform advertising, social media advertising, email marketing, lead generation, funnel strategy, sales copy, landing pages, and similar work may be affected by platform rules, audience quality, budget, creative approvals, account history, market conditions, privacy settings, tracking limitations, browser restrictions, algorithm changes, competition, offer strength, sales process, and client implementation. We do not guarantee ad approval, ad performance, leads, appointments, show-up rates, conversions, revenue, rankings, audience growth, channel growth, or return on ad spend.

Unless we expressly agree otherwise in writing, we do not provide legal, tax, financial, investment, medical, employment, insurance, cybersecurity, data-protection, regulated-industry, or professional compliance advice. You are responsible for obtaining advice from qualified professionals where appropriate.

Third-party platforms, tools, software, AI providers, APIs, hosting services, ad platforms, website platforms, customer relationship management systems, email systems, automation platforms, analytics tools, payment processors, voice-agent providers, telephony providers, chatbot providers, data providers, model providers, vector databases, file-storage systems, document-management systems, code repositories, knowledge-base platforms, low-code or no-code application builders, and other providers are governed by their own terms, policies, prices, settings, limitations, and availability. We do not control those third parties and are not responsible for their acts, omissions, outages, pricing changes, feature changes, model changes, API changes, data practices, account suspensions, policy enforcement, output quality, service interruptions, or security incidents.

You are responsible for all third-party charges, advertising spend, subscription fees, platform fees, software fees, hosting fees, domain fees, API usage charges, token usage charges, telephone or voice-agent charges, SMS charges, customer relationship management charges, automation charges, stock asset fees, contractor fees, and other external costs unless a written agreement expressly states otherwise. Third-party costs, pass-through expenses, and external charges are not refundable once incurred.

Where possible, we recommend that clients maintain their own accounts with third-party platforms and grant us role-based, limited, delegated, or temporary access. If we pay a third-party cost on your behalf, you remain responsible for that cost unless we expressly agree otherwise in writing.

If you give us access to your accounts, platforms, systems, repositories, files, customer relationship management systems, websites, cloud-storage platforms, document-management platforms, code repositories, knowledge-base platforms, low-code or no-code application platforms, workflow automation platforms, AI tools, advertising accounts, email systems, telephone systems, or other third-party tools, you are responsible for ensuring that you have the right to grant that access and that the access complies with your contracts, privacy notices, platform terms, employment policies, and applicable law.

If we create, configure, or connect an AI project, automation, agent, chatbot, voice agent, customer relationship management workflow, website integration, code-repository integration, cloud-storage integration, document-management integration, knowledge-base integration, low-code or no-code application integration, workflow automation, or similar system, you are responsible for maintaining required accounts, subscriptions, credentials, permissions, billing, platform access, and third-party services after delivery unless a written agreement expressly states otherwise.

You are responsible for backing up your systems, files, source materials, website content, customer relationship management data, automation configurations, prompts, knowledge-base materials, repositories, and other business data. Unless we expressly agree otherwise in writing, we are not responsible for maintaining backups, disaster recovery, cybersecurity monitoring, system administration, platform administration, or ongoing maintenance after delivery.

If a service deliverable materially fails to conform to the written scope of work, you must notify us in writing within 10 business days after delivery and describe the issue in reasonable detail. Our sole obligation, and your sole remedy, is for us to make commercially reasonable corrections so the deliverable materially conforms to the written scope. This correction remedy does not apply to changes in preference, changes in strategy, changed business needs, platform changes, client revisions, third-party issues, client delay, implementation choices, requests outside the agreed scope, or results that differ from hopes, expectations, projections, or estimates.

Work outside the agreed scope, including new features, additional automations, additional integrations, additional revisions, new strategy, additional research, additional meetings, changed requirements, expanded deliverables, platform rework, new technical requirements, or work made necessary by client delay, third-party changes, or client-provided errors, may require a change order, additional fee, new invoice, revised timeline, or separate written agreement.

This services section does not limit any rights you may have under applicable law. It also does not limit any separate written warranty, refund right, service credit, or remedy expressly stated in a signed agreement, invoice, proposal, statement of work, retainer agreement, course term, digital-product term, or applicable service terms.

Relationship to Terms, Privacy Policy, Invoices, and Written Agreements

This Warranty, Returns, Refunds & Services Cancellation Policy is incorporated into and forms part of our Terms and Conditions.

This policy should be read together with our Terms and Conditions, Privacy Policy, invoices, proposals, statements of work, consulting agreements, service agreements, retainer agreements, course terms, digital-product terms, product terms, client-portal terms, and other written agreements or policies that apply to a particular product, service, course, project, or transaction.

To the extent anything in the Terms and Conditions addresses warranty coverage, product returns, product refunds, service cancellations, service refunds, retainer cancellations, digital-product refunds, or course refunds, this policy controls unless a signed written agreement, invoice, proposal, statement of work, retainer agreement, course term, or digital-product term expressly states otherwise.

To the extent the invoice controls price, separately stated charges, payment schedule, payment method, product configuration, project scope, service scope, retainer term, service term, deliverables, third-party costs, or order-specific terms, the invoice controls.

To the extent a signed written agreement, proposal, statement of work, service agreement, retainer agreement, course term, or digital-product term includes more specific terms for a particular service, project, course, retainer, or deliverable, those more specific terms control for that service, project, course, retainer, or deliverable.

Our Privacy Policy controls for privacy matters, including how we collect, use, disclose, retain, and protect information.

No oral statement, sales conversation, consultation, email, chat message, text message, training statement, support statement, or informal communication changes this policy unless the change is included in a written agreement signed by an authorized officer of Infinity Partners, Inc.

Contact

Infinity Partners, Inc.
Owner and operator of the Secret Prompter brand and operating division
PO Box 282
Brentwood, TN 37024
(615) 333-7546
Email: [email protected]