Limited Warranty to Original Purchaser
Secret Prompter is a division of Infinity Partners, Inc. (“we”, “our”). Our Classic products are guaranteed to the original purchaser for one year from the date of purchase. The Roger system components are guaranteed to the original purchaser for two years from purchase date. Our guarantee covers any defect in material or workmanship, except batteries, storage cases and pouches.
The warranty excludes the following:
(a) damage caused by accidents or unauthorized modifications
(a) protective coatings that diminish over time;
(b) cosmetic damage, including but not limited to scratches and dents;
(c) damage caused by use with a third-party component or product that does not meet Infinity Partners, Inc.’s technical specifications;
(d) damage caused by accident, abuse, misuse, liquid contact, or other external cause;
(e) damage caused by operating Infinity Partners, Inc.’s products outside published guidelines;
(f) damage caused by service performed by anyone other than a representative of Infinity Partners, Inc.
(g) if any serial number has been removed or defaced from the Product.
If your Product is defective, please contact Infinity Partners, Inc. to arrange a return. If we determine that the Product is defective following return of the Product, we will (as our sole and exclusive obligation and your sole and exclusive remedy) provide you with a replacement Product at no cost.
Except for the limited warranty described above, you agree to use the Infinity Partners, Inc.’s websites and products at your sole risk, and all content, products, and services are provided on an “as is” or “as available” basis. Infinity Partners, Inc. makes no other warranty, representation, or condition, express or implied, and expressly disclaims the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, title, and non-infringement of third-party rights.
Infinity Partners, Inc., makes no warranty that the website, content, or products are accurate, timely, uninterrupted, virus-free, or error-free, or that any problems will be corrected. Infinity Partners, Inc., agent, distributor, or employee is authorized to make any modifications, extensions, or additions to this disclaimer.
Return and Refund Policy
Refunds
Shipping costs are non-refundable. If you are not 100% satisfied with a product, you can return it within 10 days of delivery date and receive a refund, less a 25% restocking fee. You can return a package or separately purchased product for up to 10 days from the delivery date. You will be responsible for shipping costs to return the item(s).
Infinity Partners, Inc., strongly suggests using a trackable shipping service or purchasing shipping insurance. Infinity Partners, Inc., does not guarantee that we will receive your returned item. We will not accept responsibility for reimbursement or compensation of lost missing, or damaged packages.
All returns must include all related components and be in the original packaging. All products must be in like new condition.
All returns must be authorized by Infinity Partners, Inc. before you ship your package. Please request a return authorization by emailing info@SecretPrompter.com. To complete your return, we require a receipt or proof of purchase.
When preparing your product for shipping, use a sturdy box and include paddings such as packing bubbles or bubble wrap.
Once your return is received, inspected and approved, we will send you an email to notify you that we have approved your returned item. We will credit the card used to make the original purchase, less 25% restocking fee.
We cannot accept refund requests submitted after 10 days from the date of delivery.
PHONE NUMBER or SHIPPING ADDRESS FOR RETURNS
615-333-7546 or info@secretprompter.com
Why a Restocking Fee?
We regret the need to charge a restocking fee on returned products. However, due to hygiene and customized manufacturing for an individual fit, we cannot re-sell some components of the Secret Prompter system. While we could increase prices on all our packages to cover our loss on returns, we choose to keep our prices as low as possible and only recover the cost of returns from those items that are actually returned. We understand you may be disappointed with the restocking fee, and we ask for your understanding. As a small business, we are striving to offer and maintain the best possible value to our users.
Need help? Contact us at info@secretprompter.com for questions related to refunds and returns